Refund Policy

Plans give immediate access to a digital service, so they are generally not refundable once used. The exceptions below are real, and we would rather state them than hide behind the general rule.

When we refund

• You were charged twice for the same thing.
• You paid and the access never arrived.
• An outage on our side cost you a meaningful part of a paid period. We refund the part you lost.
• You were charged after cancelling.
• You were charged for a renewal you did not authorise.

When we do not

• You used the plan and changed your mind.
• You did not use the plan, but it was available to you throughout.
• The ₹1 trial. It exists so you can find out before paying more, and it is one per account.
• An account closed for breaching the Terms.
• A character did not behave the way you hoped. Replies are generated and vary; that is the product, not a fault.

Cancelling

Cancel a renewing plan any time from Profile → Subscription. It stops the next charge. The period you have already paid for runs to its end — cancelling does not cut it short, and does not refund it.

How to ask

Write to support@shararat.app from the number on your account, with the date and amount. We reply within 3 working days.

Approved refunds go back to the original payment method through our payment gateway, and usually take 5 to 7 working days to appear — the time is the bank's, not ours.

If you subscribed through the Apple App Store or Google Play rather than through us, the refund has to come from them. Their policy applies and we cannot process it on your behalf.

Refund queriessupport@shararat.app